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Preparing a New Org

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With the impending arrival of the Winter 2010 (aka 162 or Winter'10) edition of Salesforce CRM, as with every other release, comes a prerelease org. (You can get one at https://www.salesforce.com/form/trial/prerelease_winter10.jsp.)

Every time one encounters a fresh org, there are maintenance tasks to perform. I usually go through an org (whether a Developer Edition org or a Prerelease version) and do the same tasks, generally in no particular order. This time, however, I wrote down what I did as I did it. Looking at the list, it's hardly in any "best practices" order at all - it's just how I did it.

There's no need to follow every step, and it is not a complete list of all possibilities, but this should give you some idea of the possibilities and available tweaks: (*** indicates some of the new features in WInter '10)

  1. Save login with 1Password/Roboform
  2. Reset (Set) Security Token
  3. Administration Setup | Security Controls
  • Session time 8 hrs
  • Passwords never expire
  • Create Record Types (and Business Processes) for Lead, Opportunity, Case
  • (Campaigns were not enabled in this prerelease org) - would have configured them here, similarly
  • Activities section: Calendar link on sidebar
  • Download latest versions of Connect for Outlook, Office Edition
  • Opportunities:
    • Enable Similar Opportunities
    • Enable Opportunity Teams
  • Create Account Master Record Type
  • Enable Account Teams
  • Create Contact Master Record Type
    • Note: Asked to add to page layout. Not asked for Opportunities.
  • Enable Case Teams
  • Enable Public Solutions
  • Solutions:
    • Enable Solution Browsing
    • Enable Solution HTML
    • Could have created a Solution Process & Record Type
    • Did not enable multilingual solutions
  • Enable Self-Service
  • Enable Web-to-Case
  • Create default Owner, etc (auto prompted)
  • Enable PRM and Partner Portal (though have no licenses)
  • Salesforce to Salesforce
    • Enabled S2S
    • Set up S2S Connection Finder ***
    • Added fields to page layout - Kept read-only for all profiles except System Administrator
    • Enable Public & Private Tags
  • Enable Console for all Profiles
  • Search Settings - Enable Enhanced Lookup & Auto-Complete
  • User Interface
    • Separate loading of related lists
    • Spell Checker on Tasks & Events
    • Collapsible Sidebar
    • Custom Sidebar on all Pages
    • Enhanced Profile Management ***
  • Set myself as default Workflow User
  • Looked at Develop | Custom Settings ***
  • Created a Default Queue and added myself
  • Set all Sharing Rules to Private
  • Update Home Page to the way I like it
    • Order of wide section (top down): Calendar, Tasks, Items to Approve, Dashboard
    • No changes to narrow section

    Other things that may be possible in other orgs:

    • Enable Customer Portal
    • Customize Campaigns
    • Set up Sites

    Again, this is not meant to be a complete list. Also, it is not intended to be a how-to; for more information you may search the Help link at the top of every org page, check Salesforce Community, or Developer Force.

    Happy configuring!


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